Refund policy
Zoriloo Refund Policy
At Zoriloo, we are committed to providing high-quality products and a smooth customer experience. Please read our policy carefully before making a purchase.
Refunds Only – No Returns
Zoriloo does not accept returns or exchanges. However, we do offer refunds for eligible cases within 30 days of delivery.
30-Day Refund Window
Customers may request a refund within 30 days of receiving their order. Any requests made after this period will not be eligible for a refund.
Eligible Refund Reasons
Refunds may be approved under the following circumstances:
- Damaged or defective items upon arrival
- Incorrect item received (wrong product, size, or variant)
- Item significantly different from description
To qualify, you must provide clear evidence (such as photos or videos) showing the issue.
Non-Eligible Refund Situations
Refunds will not be issued for:
- Buyer’s remorse or change of mind
- Incorrect shipping information provided by the customer
- Delays caused by shipping carriers or customs
- Normal wear and tear or misuse of the product
- Minor variations in color or appearance due to screen settings
Refund Request Process
To request a refund:
- Email us at zorilooecom@gmail.com within 30 days of delivery
- Include your order number and a clear explanation of the issue
- Attach photos or videos showing the problem
Our support team will review your request and respond within 1–3 business days.
Refund Approval & Processing
If your refund is approved:
- You may not be required to return the item
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider
Late or Missing Refunds
If you haven’t received your refund after the processing time:
- Check your bank account again
- Contact your credit card company (processing times may vary)
- Contact your bank
If you’ve done all of the above and still have not received your refund, please contact us at zorilooecom@gmail.com.
Contact Us
If you have any questions about this policy, please contact us at: